Withdrawal and returns

Last updated: 27 September 2026

You have 14 days to change your mind

If you buy as a consumer, you can withdraw from the contract within 14 days of the day you receive the artwork, without giving any reason.

How to do it

The easiest way is the form Withdraw from the contract here: all it takes is your name, email and order number, and you immediately receive an email receipt with the date and time.

If you prefer, you can also write to x@kende.design (or to our certified email achille.soardi@mypec.eu) stating your order number and your decision to withdraw, using the form at the bottom of this page if you like.

How to return the artwork

  • Send the artwork back within 14 days of your notice, to: KENDE.DESIGN di Achille Soardi, Via Sirmioncino 9, 25019 Sirmione (BS), Italy.
  • The artwork must come back intact, well packed (in the original packaging if possible) and with the certificate of authenticity.
  • Return costs are paid by you. For prints this is a normal shipment. Large original artworks, however, cannot travel in a normal parcel and need dedicated transport, so the cost of returning them may be high: within Italy, as a guide, from €150 to €300 (about €150 for sizes up to 100 × 100 cm, up to €300 for sizes up to 200 × 200 cm). This is an estimate: the actual cost depends on where the artwork is, the pick-up and delivery times, the support and the weight. Write to us before shipping: we will help you arrange the pick-up in the most convenient way and confirm the exact cost.
  • You are only liable for any loss in value caused by handling the artwork beyond what is necessary to examine it.

The refund

  • We refund you within 14 days from the day we receive your notice, including standard delivery costs. If you chose express shipping, the difference in cost is not refundable.
  • The refund is made with the same payment method you used, at no cost to you.
  • We may wait until we receive the artwork, or proof that you have sent it, before making the refund.

When withdrawal does not apply

Withdrawal does not apply to commissioned works or works made to your specifications (art. 59(c), Italian Consumer Code).

Artwork arrived damaged or different from the order

This is not a withdrawal but a guarantee case. Write to us within 7 days of delivery with a few photos: replacement, repair or refund are at our expense, costs included.

Withdrawal form (optional)

To: KENDE.DESIGN di Achille Soardi, Via Sirmioncino 9, 25019 Sirmione (BS), Italy, x@kende.design

I hereby give notice that I withdraw from my contract of sale for the following artwork: ____________________

Ordered on __________ / received on __________ · Order no. __________

Name and surname ____________________ · Address ____________________

Signature (only if sent on paper) ____________________ · Date __________